Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returned products must be in resalable condition. To be eligible, your item must be in the same condition you received it — unworn, unwashed, uncut, or unused — with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
We do not accept repeat returns, particularly for delicate items such as sequin and lace fabrics, due to the care required in handling.
Image colors will vary per screen. We do not accept returns on color differentiation.
A 30% restocking fee applies to cut fabric, cut trim, sequin, and lace fabrics due to the delicate nature of these materials.
Cut fabric — whether trimmed from the manufacturer’s roll or cut from our retail inventory — is considered a custom order. Due to the delicate nature of fabric, we cannot accept returns or exchanges unless the fabric arrives damaged or flawed upon delivery. Only damaged or incorrect items will be accepted for return.
To start a return, contact us at classicmodernfabrics@gmail.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Our policy is active for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
Customers are responsible for covering return label costs — no exceptions. We suggest sending the product back in a small box or envelope to save on shipping.
You can always contact us with return questions at classicmodernfabrics@gmail.com.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. Contact us at classicmodernfabrics@gmail.com.
All damage claims must be made within 7 days of delivery. After 7 days, damage claims will be considered null and void.
Exceptions / Non-Returnable Items
Orders for the items below are FINAL SALE. You have 24 hours after placing your order to request a change or cancellation.
Non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Cutting fees
- Fabric or trim custom cut per customer request
- Curtains, drapes, shades, slipcovers, or made-to-order items
- Expedited shipping costs
- Expedited processing costs
- Swatches
- All Curtains & Shades
- Drapery hardware & Upholstery supplies
- Scrap boxes
- Final Sale items
Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days. Please note that a 30% restocking fee will be deducted from refunds on delicate items such as cut fabrics, trims, sequin, and lace fabrics.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company — it may take time before the refund is posted.
- Contact your bank, as there is often processing time before a refund appears.
If you’ve done all this and still haven’t received your refund, contact us at classicmodernfabrics@gmail.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we’ll send the refund to the gift giver, and they will be notified of the return.
Disclosure
You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from it. Depending on where you live, the time it takes for an exchanged product to reach you may vary.